FAQs

Who is Michaels Online?

Michaels Online is an Authorised Online UK Watch & Clock Retailer, offering over 15 years experience dealing with the retail and repair of both watches and clocks.  Michaels Online is the official website for the Scarborough Time Centre in Scarborough.

Are you a Authorised UK Online Retailer?

We are an Authorised UK Online Retailer for all the brands listed on the site. All of our brands are available in store and online.

Do you offer free UK delivery?

Yes we offer both free UK delivery and UK next day delivery. Further information on our delivery policy can be found here.

Do you offer international delivery?

Currently we do not offer international delivery on any of our products, but this is soon to change.

Can I track my order?

Any watch or clock purchased with either Royal Mail Recorded Delivery or Royal Mail Special Delivery will be sent a tracking code and can be tracked using Royal Mail's Track Your Item. For further details check here

If I am not happy with my product can I return it or exchange it?

We have a 14 day money back guarantee which allows you to return your product for a full refund or exchange for another item. The item must be returned unworn and in its original packaging. 

Is it safe to shop with Michaels Online?

Feel 100% secure when shopping with Michaels Online. We are secured by Norton, powered by Verisign. This allows full business authentication with a 128 bit SSL Connection which is securely processed through Norton Security.

How can I pay for my products?

Once you have chosen your items they will be sent to the basket. Once there you will be prompted to proceed to the checkout. When there fill in your details, then simply choose to pay via Sage Pay or Pay Pal. You will then receive an invoice confirming your purchase, which will be sent to your email.You can feel 100% sure when purchasing with Michaels Online.

What if my watch battery stops working?

If you your watch battery stops working you have a number of options. If it stops working within the first 12 Months of purchase send the item back to us and we will replace the battery completely free of charge. Alternatively you can take your watch to any jeweller and watch repair centre and this can be done on site. Either way we are always on hand to help your after purchase just contact us any time on 01723 381550 or by email on info@michaelsonline.co.uk

Can I adjust the watch bracelet?

All watch bracelets can come in various lengths and sizes. In our item descriptions we always aim to give you as much information as possible, however if you require a certain length or links removed just let us know when the watch has been purchased and we adjust accordingly.

Does my watch or clock purchase some with a presentation box?

All items sold on Michaels Online are provided with a manaufacturers presentation box, the images of which are shown each individual product page.

Does my watch or clock purchase come with any form of guarantee?

At Michaels Online all purchases come with a manufacturers guaranetee, this can vary from one brand to another. A full list of brands and guarantees available are as follows:

Bering Watches - 3 Year Manufacturers Guarantee

Boss Watches - 2 Year Manufacturers Guarantee

Bulova Watches - 3 Year Manufacturers Guarantee

Caravelle New York Watches - 3 Year Manufacturers Guarantee

Casio Watches - 2 Year Manufacturers Guarantee

Citizen Watches - 5 Year Manufacturers Guarantee

Daniel Wellington Watches - 2 Year Manufacturers Guarantee

Rotary Watches - Limited Lifetime Manufacturers Guarantee

Seiko Watches - 2 Year Manufacturers Guarantee ( Seiko Clocks include a 1 Year Manufacturers Guarantee)

Skagen Watches - Limited Lifetime Manufacturers Guarantee

All pre-owned watch purchases do not come with a manufacturers guarantee as they are second hand purchases. However we provide a 12 Month Guarantee, so if you have any problems with your pre-owned purchase during that time let us know and we will do all we can to help.

Is my pre-owned watch purchase real or fake?

We can assure and always guarantee that any and all pre-owned purchases are 100% real and authentic. We always perform stringent testing and performance analysis on all pre-owned watches to make sure all our pre-owned watches are of the highest order and quality. We will also always provide a Certificate Of Authenticity for every pre-owned purchase.

Will my pre-owned watch purchase be provided with a presentation box?

We understand as a watch retailer that when it comes to high value watch purchases alot of the value comes from the inclusive box and papers. At Michaels Online we will always ry to provide the correct presentation box and papers for every pre-owned purchases, However on occasions a pre-owned watch purchase maybe loose, whereby the watch is purchased and the inner box is provided and the outer box is not. If there is any discrepancies with the box or the papers we will always state in the item description and we will always provide imagery of what is included.

What about if there is any marks or scratches on my pre-owned purchase? 

As with any pre-owned purchase there will be inevitable marks or scratches on the item. However at Michaels Online we always clean and service the watch to make sure it is ideal and correct for re-sale. 

Can I contact you?

Yes our contact details are as follows:

Michaels Online, 

123 Westborough

Scarborough, North Yorkshire

YO11 1LP

 

Email: info@michaelsonline.co.uk

Tel: 01723381550

 

What are your opening hours?

Monday - Saturday: 9:00 am - 5:30 pm

Sunday: 11:00 am - 4:00 pm

 


Michaels Online is an Authorised UK Online Watch & Clock Retailer. Michaels Online (Walter Pickering Ltd) Copyright.