Returns/Exchange Policy

Michaels Online always aims to give the customer what they want with our range of quality watches and jewellery. However we realise that sometimes gifts can be returned due to size, someones has already bought it or any other reason. If any of these occasions arise we have a no fuss 14 days return policy, whereby you can return your product and be given a full refund. As long as the item is unused and in the condition it arrived in, including all of its original packaging you can return your item. The only exception to this rule is earrings due to hygiene reasons.

In order to return the item please just email, explain your reasons and we will get back to you as soon as we can, then simply return to the below address:

Michaels Online
123 Westborough
North Yorkshire,
YO11 1LP

Once the item is returned, we will issue a full refund or exchange the item which ever your choice may be. If you wish to exchange the item, that is not a problem as long as the item is of equal value or more. If the item is slightly more the difference will need to be paid.

If you have any queries at all regarding any of our policies please either call us on 01723 381550 or email us on