Terms and Conditions

Terms and Conditions

We strongly advise you read our terms and conditions prior to placing your order. If you are uncertain about anything then please email us at info@michaelsonline.co.uk or call us on 01723 381550, prior to ordering.

 1) Use Of The Website.

 This website is intended for United Kingdom users only.

By using the website you are confirming that you are 18 years old or over, or if you are under 18 then you are using it with the consent of a parent or guardian.


2) License For Website Access

We grant you a limited licence to access and make personal use of our website, but not to download (other than page caching) or modify it, or any part of it, unless you have our express written consent. This licence does not include any resale or commercial use of the website or its contents; the collection and use of any product listings, descriptions or prices; any derivative use of the website or its content; or the use of data mining, robots, or s



Michaels Online is the official website of Walter Pickering Ltd, Trading as Scarborough Time Centre, 123 Westborough, Scarborough, North Yorkshire, YO11 1LP

Company reg no: 00315838 Vat Reg no: 329351456


Michaels Online has attempted to describe items on our web site accurately using the current information available from suppliers, occasionally inaccuracies may occur. Any claim however arising will not exceed the price of the goods supplied to the buyer.


Michaels Online shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way. The company cannot accept any liability for a failure to comply with specific instructions. This statement does not affect your statutory rights. Goods are sold on the understanding that they are to be used only for their intended purpose. All offers are subject to stock availability and we reserve the right to restrict or refuse any order of any application for credit at any time. We take care to show correct sizes and specifications and such descriptions whilst given as a guide are subject to alteration by the seller without notice.


By placing an order with Michaels Online, the buyer and seller accept the following conditions:


1. DEFINITIONS In these terms and conditions the seller or the company means Michaels Online and the buyer mean the Purchaser of goods from the seller under these terms and conditions.


2. INTELLECTUAL PROPERTY. Copyright, trademarks, database and other intellectual property rights protect the goods supplied. You may not reproduce, modify or copy or distribute or use for commercial purposes any of the materials or content without the written permission of Michaels Online.


3. PRICES. Are those ruling at dispatch and are subject to alteration as may be necessary. Unless otherwise stated prices and delivery charges will be inclusive of VAT and exclusive of delivery costs.


4. ORDERING. Orders can be placed by phone on 01723 381550 or online at www.michaelsonline.co.uk


5. PAYMENT. Payment is due to the company in full prior to dispatch of goods. If paying by cheque make payable to Michaels, your goods will be despatched on clearance of your payment.


6. SUGGESTED RETAIL PRICE. The retail price of Michaels Online products has been carefully considered to take in to account market demands and value.


7. NO MINIMUM ORDER. We will be delighted to accept a minimum order.


8. We would be delighted to take enquiries for bulk orders or companies wishing to reward their staff or long service awards, engraving available to 9ct Gold watches on request. Further discounts may be available on bulk orders, please email or telephone on 01723 381550 for further information.


9. CLAIMS. Claims for loss or damage to goods in transit cannot be accepted unless the company is advised within 48 hours of receipt of goods in the case of damage. The company must be informed in writing within 14 days of date of invoice in the case of loss. The company will not entertain claims made outside the stated time limits.


10. RETURNED GOODS. When goods have been ordered in error or are not as expected, the company may agree to their return on the following conditions.

 a) A request must be made to Michaels Online within seven days of receipt of goods & returned within 14 days for an exchange or refund. 

b) items can only be returned in their original condition, unaltered, unworn and sent back to us with its original packaging. Your statutory rights are not affected. 

c) Refunds will be subject to the purchase price less a £6.95 handling & restocking fee. Carriage charges will not be refunded. 

d) For health & safety reasons PIERCED EARRINGS CANNOT BE RETURNED.


11. DELIVERY. The times quoted (if any) are given in good faith, but shall not be binding. To facilitate a prompt delivery, all dispatches will be made direct from the point of ordering. Michaels Online can accept no responsibility for transport delays or circumstances out of their control causing late delivery. Neither Michaels Online nor their designated carrier will accept claims for consequential loss due to late deliveries.

All items over £65 will be sent by Royal Mail Special Delivery to guarantee next day ( Royal Mail can not guarantee next day delivery on Saturdays) delivery items under £65 will be sent royal mail recorded delivery. If the item is under £35.00 the item will be sent First Class Delivery free of charge. Track your order and upgrade to Royal Mail Recorded Delivery for £2.95 or Royal Mail Special Delivery for £5.95. Items between £35 -£65 will be sent free Royal Mail Recorded Delivery which delivers the item within 1-2 working days. Upgrade to Royal Mail Special Delivery for £4.95, guaranteeing Next Day Delivery if order is before 3:00pm.


All items above £65.00 will be despatched by Royal Mail Special Delivery FREE of charge


12. ALTERATIONS. Any modification to orders must be confirmed in writing by the buyer and agreed in writing by the company.

13. GUARANTEE. All items guarantees are stamped and dated according to Manufacturers warranty; no returns or replacements will be accepted due to fire, accident, misuse, fair wear and tear, neglect or any attempt at repair or adjustment. Batteries, Straps & Bracelets are not generally covered under manufacturers guarantee.



 a) The risk in all goods passes to the buyer upon delivery but title in the goods remains vested in Michaels Online and shall pass from the Company to the Buyer upon full payment being made of all sums to Michaels Online.

b) The Buyer agrees that prior to the payment of the whole price of the goods, Michaels Online or appointed agents may enter the Buyers premises to collect such goods should the seller request. Prior to such payment, the Buyer shall keep the goods separate and identifiable for the purpose, and return the goods to the Seller should the

 15. Our Products. We are UK authorised agents for all the brands we sell & therefore all items are delivered to you with correct manufacturers packaging and guarantees



If, after placing, you wish to cancel your order you can do so at any time prior to it being despatched. If you do wish to cancel your order you will need to contact us as soon as possible via phone on 01723 371524 or email on info@michaelsonline.co.uk. You will need to quote your order number and confirm your name and address details. Unfortunately if your order has already been despatched before you contact us then you will be unable to cancel it and will have to return it for a refund (see our returns policy for details)



This website contains links to other websites. These websites are outside of our control and we cannot be held responsible or liable for these websites. These links are provided because we feel they may be of interest to you, but we do not monitor or endorse these websites or their views.



We reserve the right to change these Terms and Conditions occasionally. If this happens we will inform you by posting the updated Terms and Conditions on the website. If you do not wish to be covered under these new terms and conditions we would recommend that you place no further orders. These Terms and Conditions are governed exclusively by English law.